Contact us
This site is run by a few editors, not a support hotline or reservations counter. You won't find a form to fill in or a ticket reference to track. Just an email address, and a real person on the other end.
Reasons to send us an email:
- Spotted a price here that no longer matches? Bookings shift with the travel date, the chosen option and how many people are sailing, so a card showing $115 when the live listing quotes differently is worth flagging. Tell us and we will sort it out.
- A listing that has vanished, gone unbookable, or quietly changed what it includes. Whether drinks are unlimited, whether cheese and wine is in the base fare or a paid add-on, and how long the boat is on the water are the lines that matter most. A cruise that drops its included drinks or shrinks from two hours to one has changed the thing people book it for, and that is a correction we will make the same day.
- A factual error anywhere on the site. The UNESCO status of the Canal Ring, the Netherlands' drinking age of 18, the city's bridge count, which canals a route actually covers, and where boats depart from around Amsterdam Centraal and the Rijksmuseum. All of it comes from official and primary sources rather than from operators, and all of it can go out of date.
- An operator whose tour is missing here. If you run an Amsterdam canal cruise that is not yet listed, with a real, currently bookable listing, published figures and a day that holds still when it is read twice, send the link and we will read it the way we read the others. Nobody pays to be included and nobody can pay for position, so the answer depends only on whether the listing checks out.
- Something the FAQ and the guides both leave unanswered.
Email info@amsterdamcanalcruises.org
What happens next
Honest answers over fast ones. Corrections are checked first and normally appear on the site within a day or two, since a wrong price or a wrong departure point can cost a visitor their one evening on the water. General questions move slower, and some end up answered inside a guide rather than by email, so the next person with the same question finds it already there. There is no newsletter, no follow-up selling, and your address is never passed on.
What we cannot do
Bookings, seat holds, date changes, cancellations, refunds: none of that happens here. Every tour listed on this site belongs to a separate operator, who sells it, runs it and handles the money. The live booking page you would actually use sits with that operator, not with us.
For anything tied to a booking already made, start with your confirmation email. The reference number is there, along with boarding details and a message button that goes straight to the crew handling your departure. That beats writing to us on the day itself, and when a departure looks uncertain, it is the one channel able to resolve it.
Two details worth checking on that confirmation before you write to anyone. The departure point first: most Amsterdam cruise operators board in the city centre, with the exact meeting point for each departure given on the live listing, and a few dinner and small-group boats use their own docks, so check which one you chose before you plan your walk. Then the cancellation window: cancellation terms vary by tour, so check the live listing before you book, and inside that window the listing's own terms take over, so the booking page is the authority on both.
Still deciding which tour? The six cruise categories sort our twenty-six listings faster than any email thread could, and the guides dig into real questions like what a canal cruise costs and whether day or night suits you better.